Putney Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Putney Cleaner provides cleaning services to residential and commercial clients. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or receives services from Putney Cleaner.

Cleaner means any cleaning operative, whether employed, subcontracted or otherwise engaged by Putney Cleaner to perform the services.

Services means domestic or commercial cleaning and any additional services agreed in writing between the Client and Putney Cleaner.

Premises means the property or properties where the Services are to be provided.

2. Scope of Services

Putney Cleaner provides scheduled and one off cleaning services for homes and businesses within its operating area. The specific Services, including any special requirements, must be agreed at the time of booking. A general description of what is included in a standard clean or deep clean is provided during the enquiry and booking process.

Unless otherwise agreed in writing, the Services do not include exterior cleaning, specialist cleaning of hazardous materials, professional carpet or upholstery restoration, pest control, removal of heavy items, or any task that may compromise the safety of the Cleaner or the integrity of the Premises.

3. Booking Process

3.1 Bookings may be requested through the Putney Cleaner website contact form or other booking channels as notified by Putney Cleaner from time to time.

3.2 All bookings are subject to availability and confirmation by Putney Cleaner. A booking is only confirmed when the Client receives explicit confirmation together with the agreed date, time, frequency, and price for the Services.

3.3 Putney Cleaner reserves the right to refuse any booking or to cancel a confirmed booking where it reasonably believes it would be unsafe, unlawful, impractical, or uneconomical to perform the Services.

3.4 The Client must provide accurate details of the Premises, including size, condition, access arrangements, parking requirements, and any specific needs. If on arrival the Premises differ significantly from the description provided, Putney Cleaner may adjust the price, reduce the scope of work, or cancel the job, in each case acting reasonably.

4. Client Responsibilities

4.1 The Client must provide safe and reasonable access to the Premises at the agreed time, including any keys, fobs, entry codes, or parking permits where necessary.

4.2 The Client must ensure that the Premises are safe and free from hazards that could endanger the Cleaner, including but not limited to exposed wiring, unsafe structures, aggressive animals, or hazardous substances.

4.3 The Client is responsible for providing accurate instructions with respect to any fragile, delicate, or high value items, and for making Putney Cleaner aware of any areas, items, or surfaces that require special care or are not to be cleaned.

4.4 The Client must ensure that there is running water, electricity, adequate lighting, and ventilation available at the Premises for the duration of the visit.

5. Cleaning Materials and Equipment

5.1 Unless otherwise agreed, Putney Cleaner will supply standard cleaning products and equipment suitable for routine domestic and commercial cleaning.

5.2 If the Client requests the use of specific products or equipment supplied by the Client, they do so at their own risk. Putney Cleaner accepts no liability for any damage or unsatisfactory results caused by products or equipment specified or supplied by the Client.

5.3 The Client must notify Putney Cleaner in advance of any allergies, sensitivities, or surfaces requiring particular cleaning methods or products. Where feasible, Putney Cleaner will use suitable alternatives, but cannot guarantee that all allergens will be eliminated.

6. Prices and Payment

6.1 The price for the Services will be provided to the Client during the quotation or booking process and will be based on the information supplied by the Client regarding the Premises and the work required.

6.2 Prices may be set on an hourly basis or as a fixed fee for a defined scope of work. Any additional tasks requested on the day of service that are outside the agreed scope may incur extra charges, which will be discussed with the Client where reasonably possible.

6.3 Unless otherwise agreed in writing, payment is due on completion of the Services for one off cleans, or in advance or on the same day for regular recurring Services. Putney Cleaner may require a deposit or prepayment to secure the booking.

6.4 Payment methods will be notified to the Client as part of the booking confirmation. Putney Cleaner reserves the right to refuse to begin or continue Services where payment is overdue or where payment details are invalid or incomplete.

6.5 If payment is not received by the due date, Putney Cleaner may charge interest on the outstanding amount at the statutory rate, and may suspend or terminate Services until the account is brought up to date.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by giving notice to Putney Cleaner. Notice periods and any applicable charges will depend on the type of booking and will be confirmed in writing at the time of booking.

7.2 As a general guideline, where a Client cancels or reschedules with less than 24 hours notice prior to the scheduled start time, Putney Cleaner reserves the right to charge a late cancellation fee up to the value of the minimum service charge or a proportion of the original fee.

7.3 If the Cleaner arrives at the Premises at the scheduled time and is unable to gain access or commence work due to circumstances within the Client's control, this may be treated as a late cancellation and a call out or cancellation fee may apply.

7.4 Putney Cleaner may cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, transport disruption, severe weather, or other force majeure events. In such cases, Putney Cleaner will notify the Client as soon as reasonably possible and will offer a rescheduled appointment. Putney Cleaner will not be liable for any consequential loss arising from such cancellations or delays.

8. Satisfaction and Complaints

8.1 The Client is encouraged to inspect the Premises as soon as reasonably possible after the Services have been completed.

8.2 If the Client is dissatisfied with any aspect of the Services, they should notify Putney Cleaner within a reasonable time, normally within 24 hours of completion. Putney Cleaner will review the complaint and, where appropriate and feasible, may arrange a revisit or take other remedial action.

8.3 Putney Cleaner will not normally consider complaints made more than 48 hours after completion of the Services, as it may be difficult to verify the condition of the Premises at the time of service.

9. Liability and Insurance

9.1 Putney Cleaner aims to provide the Services with reasonable care and skill. However, the Client acknowledges that general wear and tear, pre existing damage, or poor maintenance may limit the achievable results.

9.2 Putney Cleaner maintains appropriate public liability insurance for the Services it provides. Details of cover can be made available on request.

9.3 Putney Cleaner will not be liable for any loss or damage unless caused by the proven negligence of Putney Cleaner or its Cleaners. In any event, liability will be limited to the lesser of the cost of remedying the damage or the total price paid by the Client for the specific visit during which the incident occurred.

9.4 Putney Cleaner accepts no liability for damage or loss arising from normal or reasonable use of cleaning products, from failure of materials or surfaces that are old, worn or improperly maintained, or from instructions or products supplied by the Client.

9.5 The Client is responsible for securing cash, jewellery, and other small high value items. Putney Cleaner does not accept responsibility for loss of such items unless there is clear evidence of wrongdoing by a Cleaner and such wrongdoing is proven.

9.6 Putney Cleaner will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment, arising out of or in connection with the Services.

10. Access, Keys and Security

10.1 If the Client provides keys, fobs or access codes, Putney Cleaner will take reasonable care of them and use them only for the purpose of providing the Services.

10.2 The Client is responsible for ensuring that any alarm systems are properly configured to allow access at the agreed time and must provide clear instructions for their operation where necessary.

10.3 Putney Cleaner will not be responsible for any failure to perform the Services where access cannot be gained due to incorrect codes, faulty locks or alarms, or similar access issues within the Client's control.

11. Waste Handling and Environmental Regulations

11.1 Putney Cleaner will handle routine household and office waste generated during the course of cleaning, such as general rubbish and recycling, using the bins and facilities available at the Premises.

11.2 Putney Cleaner is not a licensed waste carrier and will not remove large quantities of waste, bulky items, construction or renovation debris, or hazardous waste from the Premises. The Client is responsible for arranging appropriate disposal of such materials in line with local regulations.

11.3 The Client must inform Putney Cleaner in advance if any waste present at the Premises could be hazardous, clinical, or subject to special disposal rules. Putney Cleaner reserves the right to refuse to handle any materials that may pose a risk to health, safety, or the environment.

11.4 Putney Cleaner will use cleaning products responsibly and in reasonable quantities. Where possible and appropriate, environmentally considerate products or methods may be used, but Putney Cleaner cannot guarantee that all products will be non chemical or allergy free.

12. Health and Safety

12.1 Putney Cleaner and its Cleaners will comply with applicable health and safety requirements relevant to the provision of the Services.

12.2 The Client must not ask Cleaners to undertake any task that is unsafe, illegal, or beyond the scope of the agreed Services, including lifting excessively heavy objects, working at unsafe heights, or handling hazardous materials.

12.3 If a Cleaner reasonably believes that carrying out any requested task would pose a risk to their health or safety, they may decline to perform that task without liability.

13. Regular Services and Changes

13.1 For Clients receiving regular cleaning, the day, time and duration will be agreed in advance. Putney Cleaner will use reasonable efforts to provide the same Cleaner or team, but this cannot be guaranteed.

13.2 The Client may request changes to the schedule or scope of regular Services, subject to availability and reasonable notice. Any changes that affect the time required or frequency may result in an adjustment to the price.

13.3 Putney Cleaner may review its prices for regular Services from time to time. Any change in pricing for ongoing Clients will be notified in advance, allowing the Client to decide whether to continue with the Services.

14. Termination

14.1 Either party may terminate ongoing regular Services by giving reasonable notice, usually not less than one week, unless otherwise agreed in writing.

14.2 Putney Cleaner may terminate or suspend Services immediately if the Client fails to pay fees when due, behaves abusively toward any Cleaner or staff member, compromises health and safety, or otherwise commits a serious breach of these Terms and Conditions.

15. Privacy and Data Protection

15.1 Putney Cleaner will handle personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom.

15.2 Personal data will be used to manage bookings, provide Services, process payments, and communicate with the Client. Putney Cleaner will take reasonable measures to keep such data secure.

16. Amendments to Terms

16.1 Putney Cleaner may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings and to ongoing Services following notification to the Client.

16.2 Continued use of the Services after any change has been notified will be deemed acceptance of the updated Terms and Conditions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Putney Cleaner.

18. General

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18.2 No failure or delay by Putney Cleaner in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Client and Putney Cleaner in relation to the Services and supersede all prior agreements, understandings, or arrangements, whether written or oral.